Privacy Policy

Effective Date: 13/05/2025

1. Introduction

Welcome to Communications Infrastructure Network Limited (“CIN”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

Our services are not directed at individuals under 16. We do not knowingly collect their data.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, and postal address when you contact us.
• Technical Data: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
• Communications: Any information you provide when you communicate with us, such as inquiries or feedback.

3. How We Use Your Information

We use the collected data for the following purposes:

• To respond to inquiries and provide customer support.
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our terms and policies.
• To send updates, newsletters, and marketing communications (if you have opted in).

4. Legal Basis for Processing

We process personal data based on the following legal bases, each of which is linked to specific processing activities as described below:

• Consent: We process your personal data based on your consent for activities such as sending you newsletters, marketing communications, or when you opt in to receive updates from us.
• Performance of a contract: We process your personal data when it is necessary to fulfill our contractual obligations to you, such as responding to your service inquiries, providing customer support, or delivering our services.
• Legal obligations: We process your personal data when required to comply with applicable laws and regulations, such as maintaining records for tax, accounting, or regulatory purposes.
• Legitimate interests: We process your personal data to pursue our legitimate business interests, including improving our website and services, enhancing your customer experience, and ensuring the security of our systems, provided that such interests are not overridden by your rights and interests.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

• Service Providers: Third-party vendors who assist us in providing our services.
• Legal Authorities: If required by law or to protect our rights.
• Business Transfers: In case of a merger, acquisition, or asset sale.

6. International Data Transfers

If your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include the use of Standard Contractual Clauses approved by the UK Information Commissioner’s Office, ensuring that the recipient country has an adequate level of data protection as determined by the UK government, or implementing other legally recognized mechanisms. We will take all reasonable steps to ensure that your personal data remains protected and secure when transferred internationally.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, or destruction. These measures include, but are not limited to, the use of encryption for data at rest and in transit, secure access controls and authentication procedures, regular security audits, firewalls, intrusion detection systems, and staff training on data protection best practices.

9. Your Rights

You have the following rights regarding your personal data. Each right is explained below, along with instructions on how you can exercise them:

• Access: You have the right to request confirmation as to whether we process your personal data and, if so, to obtain a copy of your personal data and information about how it is processed. To exercise this right, please contact us using the details below and specify that you are making an access request.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. To request a correction, contact us with details of the data to be corrected and provide supporting information if necessary.
• Erasure: You may request the deletion of your personal data where there is no compelling reason for its continued processing, subject to legal limitations. To request erasure, contact us and specify the data you wish to have deleted and the reasons for your request.
• Restriction: You can request that we restrict the processing of your personal data in certain circumstances (for example, if you contest the accuracy of the data or object to processing). To exercise this right, contact us with details of your request and the reasons for restriction.
• Objection: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. To object, contact us and explain the grounds for your objection.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible. To request data portability, contact us and specify the data you wish to transfer.

To exercise any of these rights, please contact us at info@cin.uk.com.

Please include your name, contact details, and specify which right you wish to exercise. We may need to verify your identity before processing your request. We will respond to your request within one month, or inform you if additional time is required.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These may include essential cookies (necessary for the website to function), performance cookies (to analyse site usage and improve performance), and functionality cookies (to remember your preferences). You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website. For more details, refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Communications Infrastructure Network Limited
90 Westbourne Grove, London, W2 5RT
Email: info@cin.uk.com
Phone: +44 (0) 207 692 8788